Support Operator

Location:

Anywhere - Work From Home

Contract Type:

Part-Time / Commission

Job Title:

Support Operator

Description:

XDnet are looking for enthusatic, motivated and friendly people to join us at XDnet Web Services. In this opporunity you will provide support to our clients, this includes answering tickets, live chats and potientially phone calls.

This is a varied role and requires good communication skills when answering tickets, live chats and potientially phone calls. You will be part of the direct point of contact for our customers providing prompt effective support, and technical help and guidence ensuring they can make the most of our services.

Main Responsibilities:

• Answering Tickets Promptly
• Helping users on Live Chat
• Diagnosing technical problems and where possible fixing them
• Escalating issues to relevent staff members

Qualifications & Skills:

• Good Communication Skills
• Good polite phone manor
• Good understanding of how websites work
• Basic Understanding of Linux SSH
• Experience with Apache, PHP and MySQL
• MySQL knowledge
• Good understanding of DNS, the Internet and general web technologies
• Self-Motivated, Organised and Dependable

Extras:

• Ability to answer Tickets, Live Chat and Phone requests between 10pm and 9am
• Able to answer phone calls via VOIP technologies

Salary:

Commission based, negotiable.

How to Apply

All you need to do is send us your CV and tell us a bit about yourself to Jobs [at] xdnet.co.uk. We read and consider all CVs we recieve.