Jobs at XDnet Web Services
There are currently no jobs available at XDnet Web Services.
If you would like to be considered for future positions please email your CV to Jobs [at] xdnet.co.uk and we will think of you when we next have a vacancy.
Support Operator
Location:Anywhere - Work From Home
Contract Type:Part-Time / Commission
Job Title:Support Operator
Description:XDnet are looking for enthusatic, motivated and friendly people to join us at XDnet Web Services. In this opporunity you will provide support to our clients, this includes answering tickets, live chats and potientially phone calls.
This is a varied role and requires good communication skills when answering tickets, live chats and potientially phone calls. You will be part of the direct point of contact for our customers providing prompt effective support, and technical help and guidence ensuring they can make the most of our services.
Main Responsibilities:
- Answering Tickets Promptly
- Helping users on Live Chat
- Diagnosing technical problems and where possible fixing them
- Escalating issues to relevent staff members
- Good Communication Skills
- Good polite phone manor
- Good understanding of how websites work
- Basic Understanding of Linux SSH
- Experience with Apache, PHP and MySQL
- MySQL knowledge
- Good understanding of DNS, the Internet and general web technologies
- Self-Motivated, Organised and Dependable
- Ability to answer Tickets, Live Chat and Phone requests between 10pm and 9am
- Able to answer phone calls via VOIP technologies
Commission based, negotiable.
How to Apply
All you need to do is send us your CV and tell us a bit about yourself to Jobs [at] xdnet.co.uk. We read and consider all CVs we recieve.
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