Just a quick note to let users know, we have upgraded our Monty server with a little more RAM and diskspace to ensure the new users have plenty to go around.

We are also planning a major upgrade in the next few months, so watch this space.

We would like to inform everyone we have upgraded the client/billing system so it will include a few more features which will hopefully make things just a little bit easier for both XDnet and our clients!

Features include:

Support ticket rating, so you can now tell us how helpful our responses are which helps us to provide a better service, and hopefully ensure we are providing the very best support possible.

SEO Friendly URLS! we have finally got SEO friendly URLs on the Knowledgebase and other parts of the Client system, which is not only good for Search Engines, but hopefull makes it easier to know what a link is about just from the URL.  Also apologies to any users (i know there was a few!) who caught us in the middle of the upgrade or before the client area templates could be corrected, as some of the links for the knowledge base was a little messed up because of the friendly URL changes, but that has now been corrected and hopefully there should be no further issues.

Ticket Search, which will enable you to easily search through previous tickets.

Network Issues, If and when network issues occur or are planned they will be shown on the network issues page in your client area (we are currently revising our client area and for users where this does not show, it will be there soon! – we are working to get the client area to fully reflect the new features and changes).

Feedback on changes, or feedback about things you would like to see on the site is much apprieciated – leave a comment below or pop us an email to support@xdnet.co.uk.

XDnet is happy to say the server is now configured and stable and further issues should be minimal.

Apologies to any clients effected over the past few days during and after transferring accounts to the new server and issues which may have occurred when trying to access or use services during configuration.

XDnet has decided that because of the nature of the downtime and where users may have been effected differently we will asses any claims on a case by case basis on if credit should be issues as compensation. Clients have 7 days to put forward possible claims.

We will be launching our Reseller packages within the next few days and plan a boost in resources within the next few weeks and months.

Dan Rodgers,

XDnet Web Services