Just to let everyone know we have recently upgraded our client system, which should hopefully mean even more features to make your hosting experience even easier.

Please report any bugs, glitches or errors to support@xdnet.co.uk

Cheers,
XDnet Web Services

We would like to inform everyone we have upgraded the client/billing system so it will include a few more features which will hopefully make things just a little bit easier for both XDnet and our clients!

Features include:

Support ticket rating, so you can now tell us how helpful our responses are which helps us to provide a better service, and hopefully ensure we are providing the very best support possible.

SEO Friendly URLS! we have finally got SEO friendly URLs on the Knowledgebase and other parts of the Client system, which is not only good for Search Engines, but hopefull makes it easier to know what a link is about just from the URL.  Also apologies to any users (i know there was a few!) who caught us in the middle of the upgrade or before the client area templates could be corrected, as some of the links for the knowledge base was a little messed up because of the friendly URL changes, but that has now been corrected and hopefully there should be no further issues.

Ticket Search, which will enable you to easily search through previous tickets.

Network Issues, If and when network issues occur or are planned they will be shown on the network issues page in your client area (we are currently revising our client area and for users where this does not show, it will be there soon! – we are working to get the client area to fully reflect the new features and changes).

Feedback on changes, or feedback about things you would like to see on the site is much apprieciated – leave a comment below or pop us an email to support@xdnet.co.uk.

Well we have now got all the new bits and bobs on the site and we are eger to get feedback and see what you think, so please feel free to leave a comment or send us an email.

What’s new?

We have doubledour money back guarantee to 28 days!

Launched our reseller packages, which all include a free domain and as a special launch promotion sign up now using promo code 50offreseller3month to get half price reseller hosting for the first three months!

Business plan has been upgraded bandwidth from 15GB to a whopping 25GB!

Advanced plan has been upgraded disk space has been upgraded from 800MB to 1GB and bandwidth has jumped from 8GB to 10GB.

We will also be launching a perks program (details coming soon), which will reward our clients who among other things make payments on time. We will are interested to see how this goes and would like to see what kind of effect it has on our current client base.

And of course we have been tweaking the site design, and had added more information about XDnet and the products we provide, we now have detailed information about our US and UK datacenter so you can see where your websites live, we have also added new UK dedicated servers.

We have also been able to reduce all UK VPS prices as well as a few others.

Regrettably we have had to slightly increase the price of some of our US products due to the current exchange rate which means, because we work close to cost prices it was unsustainable to provide the products at the previous prices. We intend to keep XDnet as a sustainable web host ensuring stability with your hosting.

We also have a few more tricks up our sleve which we will be implementing soon, so look out and don’t forget to tell us what you think of changes and we will do our best to make our service as best as it can be fo you.

We are currently setting up a new server, and will be moving shared accounts over to the new server over the next couple of days.

What this means for you…

With this change most users should experience little if any difference in settings or downtime. However with this upgrade it will mean more features can be provided to users and a better hosting experience.

All users who’s domains are setup using ns1.xdnet.co.uk and ns2.xdnet.co.uk should be fine, as we will change the details our end, so you should have nothing to change.

All users will be informed when the transfer is complete, please note during the transfer process there maybe a few minor issues with accounts mid-change but this will be very very short time scales and should be completed within a day of initiating the transfer.

Any questions or comments please email support@xdnet.co.uk, open a ticket or leave a comment below.

XDnet has just updated the client/billing system, so please feel free to report anything which isnt quite right or something which can be improved please do email us and we will take a look and see about getting it working smoothly.

This upgrade will not affect your account or billing, all will continue as usual.