Client System Upgrade
We would like to inform everyone we have upgraded the client/billing system so it will include a few more features which will hopefully make things just a little bit easier for both XDnet and our clients!
Support ticket rating, so you can now tell us how helpful our responses are which helps us to provide a better service, and hopefully ensure we are providing the very best support possible.
SEO Friendly URLS! we have finally got SEO friendly URLs on the Knowledgebase and other parts of the Client system, which is not only good for Search Engines, but hopefull makes it easier to know what a link is about just from the URL. Also apologies to any users (i know there was a few!) who caught us in the middle of the upgrade or before the client area templates could be corrected, as some of the links for the knowledge base was a little messed up because of the friendly URL changes, but that has now been corrected and hopefully there should be no further issues.
Ticket Search, which will enable you to easily search through previous tickets.
Network Issues, If and when network issues occur or are planned they will be shown on the network issues page in your client area (we are currently revising our client area and for users where this does not show, it will be there soon! – we are working to get the client area to fully reflect the new features and changes).
Feedback on changes, or feedback about things you would like to see on the site is much apprieciated – leave a comment below or pop us an email to firstname.lastname@example.org.